Frequently Asked Questions

Everything you need to know about your Pajar Canada experience.

What is the standard shipping time for orders within Canada and the USA?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

How do I return or exchange a product?

We offer a 30-day return policy on unworn items in their original packaging. You can initiate a return through our online portal to receive a prepaid shipping label.

Are Pajar boots waterproof?

Most of our heritage and sport collection boots feature a waterproof construction with seam-sealed membranes, designed to withstand harsh Canadian winters.

What temperature ratings are your parkas tested for?

Our high-performance parkas are laboratory tested and designed to keep you warm in temperatures as low as -30°C (-22°F).

Does Pajar offer a warranty on its products?

Yes, we provide a limited one-year warranty against manufacturing defects on all footwear and outerwear purchased through our official store.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Sezzle.